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Shipping and returns
We provide delivery throughout the Czech Republic and Europe through reliable partners:
• GLS — delivery by courier to the address.
• Parcel service (Packeta) — delivery to distribution points.
Delivery conditions:
• Order shipped within 1-2 business days after payment is received.
• Delivery within the Czech Republic usually within 1–2 business days.
• Delivery within Europe approximately 3-7 business days depending on the country.
Delivery price:
• Czech Republic:
• GLS — from 89 CZK/3.5€.
• Mail order — from 69 CZK/3€.
• Free shipping in the Czech Republic for orders over 660 CZK/26.5€.
• EU:
• The price is calculated automatically when you complete the order.
After your shipment is shipped, you will receive an email with a tracking number.
Returns and complaints
If you are not satisfied with your order, please contact us within 14 days of receiving your shipment.
Return conditions:
• The goods must be in their original, unopened packaging.
• Opened or used products cannot be returned (according to §1837 of the Civil Code).
• Returning goods is only possible after prior arrangement at info@topinky.com.
Returns and complaints
If you are not satisfied with your order, please contact us within 14 days of receiving your shipment.
Return conditions:
• The goods must be in their original, unopened packaging.
• Opened or used products cannot be returned (according to §1837 of the Civil Code).
• Returning goods is only possible after prior arrangement at info@topinky.com.
Return procedure:
1. Write us the reason for the return.
2. Send the package to our address.
3. We will refund the money within 14 days after inspecting the goods in the same way as the payment was made.
The costs of returning the goods are borne by the customer (except for complaints about defective goods).